Australian Mowing Market: Win-Back Automation Research

The Australian Mowing
Win-Back Protocol

Research indicates that Australian outdoor trade businesses lose up to 40% of "one-off" customers simply due to lack of follow-up. This interactive report details the proven automation structures to reactivate dormant clients.

3 Proven Workflows
SMS vs Email Scripts
Spring Reactivation

The "Silent Churn" Problem

Most mowing businesses focus on lead gen, but the data shows the profit lies in the existing database. Understanding the Australian consumer behavior is key.

Market Realities (AU)

  • Customer Acquisition Cost $45 - $80
  • Reactivation Cost $0.50 - $2.00
  • Avg. LTV (Recurring) $1,200+ / yr
  • Avg. LTV (One-off) $85
Insight: Reactivating just 5% of past clients doubles net profit margins compared to cold ads.

The "Forgetfulness Curve"

Likelihood of re-booking without contact over time.

Channel Efficacy

Australian open rates for service trades.

The 3 Pillars of Win-Back

Select a scenario below to reveal the engineered automation workflow. These are designed for the Australian market, accounting for seasonality (e.g., Winter dormancy vs. Spring growth) and communication preferences.

Implementation Tip

For the "Soft Nudge", avoid "salesy" language. Frame it as a courtesy check-in. This builds trust before the ask.

The "Soft Nudge" Sequence

Best for converting one-off cleanups into regular maintenance without being pushy.

High Conversion

Calculate Your Revenue Potential

Input your database numbers to see what a win-back campaign is worth. Most businesses underestimate the value of their "dead" leads.

50 500 5000
$

Projected Revenue Impact

Reactivated Clients
35
Immediate Revenue
$2,975

*Projections based on single-service booking. Recurring value significantly higher.

Go High Level Snapshot Config

1 Custom Fields & Tags

  • Tag: `status: lapsed-30` (Trigger for Nudge)
  • Tag: `status: lapsed-90` (Trigger for Winback)
  • Field: `Last_Service_Date` (Crucial for timers)
  • Field: `Grass_Type` (Optional: e.g., Buffalo, Couch)

2 Workflow Triggers

  • Workflow 1: Date based -> 21 days after `Last_Service_Date`
  • Workflow 2: Calendar Date -> Aug 15th (Start of Season)
  • Workflow 3: Contact Tag Created -> `status: lapsed-90`

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